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Jun 25, 20221 min read
Mark Wernich - General Manager TAJ Hotel Cape Town - Thriving in the Business of People
In this episode, Rob had the wonderful opportunity to engage with Mark Wernich, General Manager at the TAJ Hotel in Cape Town. Mark has...
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Feb 2, 20222 min read
Management Principles: The Power of Progressive Stimulus
Has there ever been a time in human existence where the degree of distraction exceeded the current magnitude? Why is this relevant in the...
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Oct 13, 20211 min read
Jeff Clause - A Journey in People-Centricity
Season 3 of the Business Culture Podcast is upon us and we are delighted to introduce a very special guest to kick off the new chapter -...
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Sep 20, 20211 min read
PODCAST: Finding the Leadership Balance between Aspiration & Humility
Our founder, Rob Arnold, had the pleasure of sitting down with Damian Wrigley, GM of Pearl Valley Golf Estate at Val de Vie to understand...
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Sep 5, 20211 min read
PODCAST: Running a Club as a Business (not a club)
Our founder, Rob Arnold, had the pleasure of sitting down with Chris Bentley, CEO of Royal Johannesburg and Kensington Golf Club to...
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Aug 8, 20211 min read
Dealing with Difficult Customers & Members
I recently had the pleasure of conversing with the mercurial Mike Leemhuis, one of South Africa's most successful exports in the club and...
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May 22, 20212 min read
Employee Training: The Infinite Game
In a recent meeting with a prospect, I was asked the question, "Can we not just sign up for a few of the online courses rather than...
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Nov 11, 20201 min read
Why people join Golf Clubs today
After recently hosting a webinar on this topic for club managers, I wanted to pen a few key sentiments from the webinar which would...
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Sep 29, 20201 min read
YOUR GREATEST COMEBACK - Live Workshop
NEW LIVE WORKSHOP: A challenging year no doubt but there has never been a better time to commence with your GREATEST COMEBACK. This LIVE...
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Sep 21, 20201 min read
Content Partner Q&A - Tom Dawson-Squibb
In our latest Q&A short, we chat to teaming and leadership virtuoso, Tom Dawson-Squibb about how he got into the teaming and leadership...
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Jul 3, 20203 min read
Achieving impact through Online Learning in 2020
One of the many bi-products of the COVID-19 pandemic has been a more rapid movement to the avenue of online learning. A memorable...
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May 13, 20202 min read
Business is Personal - RCA Shorts - Lessons after 10 Years in Business
As much as we like to think that the personal and business world are separate - I’ve come to learn in the last 10 years that they in fact...
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Mar 11, 20201 min read
Business Culture Podcast - S.2 Ep.1 - Brett Graham - The Laureus Story: A Purpose-led Organisation
We kick-off Season 2 of the Business Culture Podcast with a fascinating discussion about the Laureus Sport for Good Foundation with SA...
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Feb 13, 20201 min read
How to listen to your Customers and remain Relevant
snippet taken from episode 9 of the Business Culture Podcast series. In this episode, Rob chats to Mark Fawzy, founder of Boxchamp.
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Feb 13, 20201 min read
Business Culture Podcast - Episode 9 - Mark Fawzy - Listening to Customers
In this episode, Rob got to chat with Mark Fawzy - the founder of Boxchamp, a globally successful tech solution for gyms born in SA.
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Dec 12, 20191 min read
Business Culture Podcast - Episode 7 - Recruiting Millenials & RCA turns 10
Rob sat down with on o RCA's brightest young recruits, Claudia Gevers as well as reflecting on 10 years of lessons with RCA.
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Nov 25, 20193 min read
The Game-Changing GM's & CEO's
Rob Arnold As I reflect on 10 years of working with a multitude of different general managers and CEO's in the hospitality and retail space,
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Nov 18, 20191 min read
Business Culture Podcast - Episode 5 - Tinashe Nyamudoka
In this episode, Rob visited the highly-regarded Test Kitchen to chat with Tinashe Nyamudoka, head sommelier of this world-class restaurant.
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Nov 14, 20192 min read
The connection between Appraisals and the Customer Experience
Investigating the relationship between Appraisals and the Customer Experience. What does an effective appraisal system do for consistency?
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Oct 25, 20194 min read
How Indispensable Employees Operate
Whether you are an employee or employer, the question of how one becomes of greater value to a company OR how one can get an employee to...
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