At a time when we as consumers are provided with more choice than ever, how one manages customer expectations is absolutely key to...

A fantastic experience happened to me at the weekend relating to #customerservice. I was on a long run from Claremont to Sea Point (Cape...

A look into our focus in terms of training and how it is aligned to contemporary customer needs. #customerjourney #CXdevelopment...

A brief look into the important balance between WHY and HOW when it comes to changing staff behaviour. #StaffRetention #customerjourney...

Clarifying expectations is a critical step in the process of building a progressive company culture focused on the customer. Research...

A brief look into why we exist and how we define what we do everyday. #UnderstandyourWHY #RCATraining #RCAConsulting #CustomerExperience...

Our team has put together a few key focus areas towards developing a culture of service within your organisation. We hope these bring as...

Ten focus areas towards cultivating a Customer-Centric Culture in 2018. Wishing all of our clients, partners and friends a truly...

#ComapnyCulture #OrganisationalCulture #FindyourWHY #CustomerExperience #CX #CustomerJourney #HumanCapital #HumanCapitalDevelopment...