Delivering the Unexpected
A fantastic experience happened to me at the weekend relating to #customerservice. I was on a long run from Claremont to Sea Point (Cape...
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Jun 1, 20181 min read
Acquiring the Right Customer Information
A short video on the most important information your team should be acquiring from customers during service. #CustomerServiceDevelopment...
May 28, 20181 min read
Ensure you receive great Service as a Customer
We often expect great service but forget we have the power as customers to influence the end result. Here are a few tips to get the...
Mar 15, 20184 min read
Junior Management and Developing Customer Centricity
In the ten years that I have been working in the culture development space with small business to large enterprise, a few common threads...
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