A fantastic experience happened to me at the weekend relating to #customerservice. I was on a long run from Claremont to Sea Point (Cape...

A short video on the most important information your team should be acquiring from customers during service. #CustomerServiceDevelopment...

We often expect great service but forget we have the power as customers to influence the end result. Here are a few tips to get the...

In the ten years that I have been working in the culture development space with small business to large enterprise, a few common threads...