The balance between WHY & HOW
A brief look into the important balance between WHY and HOW when it comes to changing staff behaviour. #StaffRetention #customerjourney...
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Jun 1, 20181 min read
Acquiring the Right Customer Information
A short video on the most important information your team should be acquiring from customers during service. #CustomerServiceDevelopment...
Mar 15, 20184 min read
Junior Management and Developing Customer Centricity
In the ten years that I have been working in the culture development space with small business to large enterprise, a few common threads...
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