We are the Sum of our Interactions
A philosophy which sits at the core of how we approach training and measurement with our clients is that we are the sum of every...
top of page
Search
Jun 12, 20181 min read
The balance between WHY & HOW
A brief look into the important balance between WHY and HOW when it comes to changing staff behaviour. #StaffRetention #customerjourney...
Jun 11, 20181 min read
Clarifying Expectations
Clarifying expectations is a critical step in the process of building a progressive company culture focused on the customer. Research...
Jun 1, 20181 min read
Acquiring the Right Customer Information
A short video on the most important information your team should be acquiring from customers during service. #CustomerServiceDevelopment...
Mar 15, 20184 min read
Junior Management and Developing Customer Centricity
In the ten years that I have been working in the culture development space with small business to large enterprise, a few common threads...
bottom of page