The psychology of your customer-facing staff and the state which they are in during a customer interaction arguably dictates (more so...

A look into our focus in terms of training and how it is aligned to contemporary customer needs. #customerjourney #CXdevelopment...

In the ten years that I have been working in the culture development space with small business to large enterprise, a few common threads...

Ten focus areas towards cultivating a Customer-Centric Culture in 2018. Wishing all of our clients, partners and friends a truly...

#ComapnyCulture #OrganisationalCulture #FindyourWHY #CustomerExperience #CX #CustomerJourney #HumanCapital #HumanCapitalDevelopment...