The right Psychological State for Customer-centricity
For the longest time, the answer to consistent customer-centric behaviour was thought to be in skills-focused training alone. After...
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Mar 18, 20191 min read
Effective and Impactful E-Learning
RCA successfully launched their tailored e-learning offering in 2017 and has subsequently integrated this channel of learning extensively...
Mar 4, 20193 min read
The drivers of Human Behaviour in the Workplace
What drives human behaviour? It's certainly not the first time the question has been asked in the context of the workplace. In the 10...
Feb 14, 20191 min read
What drives Human Behaviour in the Workplace
What drives human behaviour within customer-facing teams? How do you get a team to operate at a consistent standard? In this short piece,...
Jan 28, 20191 min read
A Key Attribute of Customer-Facing Staff
The first in a new series of key attributes of customer-facing staff. Let's start with one of the most important when deciding on new...
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