More about RCA's Mystery Shopper Programme
Find out more about RCA’s tailored Mystery Shopper Programme which, to date, has audited in excess of 600 retail and hospitality brands....
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Apr 25, 20191 min read
How to increase the Customer Value Proposition
Driving the perceived value proposition is key to customer retention. Here a 5 high-level focus areas to ensure your brand is headed in...
Feb 14, 20191 min read
What drives Human Behaviour in the Workplace
What drives human behaviour within customer-facing teams? How do you get a team to operate at a consistent standard? In this short piece,...
Nov 26, 20181 min read
Managing Customer Expectations
At a time when we as consumers are provided with more choice than ever, how one manages customer expectations is absolutely key to...
Jun 7, 20181 min read
Exploring our WHY
A brief look into why we exist and how we define what we do everyday. #UnderstandyourWHY #RCATraining #RCAConsulting #CustomerExperience...
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